FREQUENTLY ASKED QUETIONS

DELIVERY TIMES

IF ALL THE ITEMS YOU HAVE ORDERED ARE IN STOCK, COCO&BO AIMS TO DISPATCH YOUR ORDER WITHIN 24 HOURS OF PURCHASE COMPLETION. OUR STANDARD DELIVERY TIME AFTER DISPATCH, FOR UK CUSTOMERS IS 1-3 WORKING DAYS. FOR OUR EUROPEAN CUSTOMER'S IT'S 3-7 WORKING DAYS, AND FOR OUR WORLDWIDE CUSTOMERS 4-10 WORKING DAYS. IF A DELAY IS EXPECTED WITH YOUR ORDER WE WILL CONTACT YOU AND INFORM YOU OF THE DELAY AND LET YOU KNOW THE EXPECTED LENGTH OF THE DELAY YOU MAY EXPERIENCE.


NEXT DAY DELIVERY

FOR DELIVERIES IN THE UNITED KINGDOM WE CAN ARRANGE FOR YOUR ORDER TO BEDELIVERED ON SPECIFIC DAYS AND AT SPECIFIC TIMES INCLUDING WEEKEND  ELIVERY.THIS BESPOKE SERVICE CAN BE TAILORED TO SUIT YOUR NEEDS. UP-GRADED SERVICES DOCARRY A SURCHARGE WHICH DEPENDS ON THE SERVICE LEVEL THAT SUITS YOU BEST. IFYOU WOULD LIKE TO ARRANGE AN EXPRESS, TIME SPECIFIC OR SPECIAL DELIVERY PLEASECONTACT US DIRECTLY ON 0845 130 7436 AND ONE OF OUR TEAM WILL BE HAPPY TO HELP.


OVERSEAS SHIPPING

AVAILABLE ON REQUEST, PLEASE NOTE THERE WILL BE A CHARGE FOR THIS SERVICE.


ORDER CANCELLATION

IF YOU NEED TO CANCEL YOUR ORDER* PLEASE CONTACT US WITH YOUR ORDER NUMBER
EITHER BY EMAIL OR TELEPHONE 0845 130 7436.

(*WE WILL CANCEL THE ORDER PROVIDING THE ORDER HAS NOT ALREADY BEEN PICKED AND PACKED)


RETURNS POLICY

ALL RETURNED GOODS MUST BE RETURNED IN ORIGINAL PACKAGING.

• GOODS THAT ARE NOT FAULTY BUT ARE NOT TO THE CUSTOMER'S SATISFACTION MUST BE RETURNED IN THE ORIGINAL CONDITION WITHIN 7 DAYS AT THE CUSTOMER'S EXPENSE.

• IF YOU HAVE FAULTY GOODS PLEASE CONTACT US ASAP FOR ADVICE ON RETURNING (0845 130 7436).


FREE DELIVERY

WE OFFER FREE DELIVERY ON ORDERS OVER £25* IN VALUE TO UK MAINLAND. THIS FREE DELIVERY IS APPLIED TO ONE CARTON UP TO 10KG IN WEIGHT.